Quick Summary: We want you to be completely satisfied. If you're not happy with our services, contact us within 14 days for a full or partial refund. Monthly retainers can be cancelled with 30 days notice.
1. Our Commitment to You
At Creavibe Digital, we stand behind the quality of our work. This refund policy ensures you're protected while allowing us to deliver exceptional marketing services.
2. 14-Day Money-Back Guarantee
For One-Time Projects
If you're not satisfied with our service, you have 14 days from payment to request a refund:
Full Refund: If work hasn't started or is less than 10% complete
Partial Refund: Prorated based on work completed (we'll provide detailed breakdown)
No Refund: If project is 90%+ complete or final deliverables accepted
For Monthly Retainers
Monthly services operate differently:
First Month: 100% refund available within first 14 days if not satisfied
Subsequent Months: Cancel anytime with 30 days notice (no refund for current month)
Unused Services: Prorated refund for prepaid months not yet started
3. How to Request a Refund
Email us at:contact@creavibe.pro
Include:
Your name and invoice number
Service purchased and payment date
Reason for refund request
Preferred resolution (full/partial refund or revision)
Our Response Timeline
Action
Timeframe
Initial Response
Within 48 hours
Refund Decision
Within 5 business days
Payment Processing
5-10 business days after approval
4. Cancellation Policy
Monthly Retainer Services
30 Days Notice Required: Email us to cancel at least 30 days before next billing date
Current Month: Services continue through end of paid period
No Penalties: Cancel anytime without cancellation fees
One-Time Projects
Before Work Starts: 100% refund available
During Project: Pay only for work completed (itemized breakdown provided)
After Completion: No refunds once deliverables are accepted
5. Non-Refundable Items
The following are NOT eligible for refunds:
Third-Party Costs: Ad spend, software subscriptions, stock images purchased on your behalf
Completed Work: Final deliverables you've accepted and approved
Rush Fees: Expedited service charges for tight deadlines
Custom Research: Market research and competitive analysis already delivered
Domain/Hosting: External services purchased for your campaigns
6. Refund Process
Payment Method
Refunds are processed through the same payment method used for purchase:
Card Payments: Refunded to original card (5-10 business days)
Revolut Pay: Instant to 24 hours
Bank Transfer: 3-5 business days
Partial Refunds
When work is partially complete, we calculate refunds as:
Hours Worked: Deduct completed hours at agreed rate
Deliverables: Deduct value of completed milestones